How to get a refund/re-book for local flights

President Rodrigo "Roa" Duterte announced a "community quarantine" in (MM) Metro Manila to prevent the spread of COVID-19 in domestic air, land and sea travel will be suspended from March 15 to April 14, 2020.



If your flight canceled via Cebu Pacific Air you may request a refund online visit Manage Booking and log in to your Get GO account or use your booking details.

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Click > Manage > Request refund / Check refund status

or you may call their hotline number  +632-8702-0888 from 7 a.m. to 10 p.m.

Air Asia canceled flight can request a full refund via AVA chatbot on their website

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Philippine Airlines FAQ's

Can I rebook / reroute / refund my flight?

Passengers whose flights to/from mainland China (Xiamen, Jinjiang, Guangzhou/Canton, Shanghai, Beijing), Hong Kong, and Macau are scheduled for travel until March 28, 2020 may refund their flights without penalties. The said passengers may also rebook or reroute their flights until their ticket validity date without penalties (fare difference and taxes may be collected) once the travel bans are lifted and once our flights to mainland China, Hong Kong, and Macau are reinstated. As of this time, the end-date of the travel ban has yet to be determined. 

Passengers whose flights to/from Taiwan were affected by the cancellations from February 11 to March 28 may refund without penalties. These passengers may also rebook or reroute their confirmed tickets without penalties (fare difference and taxes may be collected) on or before March 28, 2020 and must choose a new travel date that falls on or before June 30, 2020.

Passengers whose flights to/from South Korea were affected by the cancellations and those banned for travel may refund without penalties. These passengers may also rebook or reroute their confirmed tickets without penalties (fare difference and taxes may be collected) on or before March 28, 2020 and must choose a new travel date that falls on or before June 30, 2020.

Otherwise, rebooking/rerouting/refunds is/are subject to the terms and conditions of the ticket. Applicable fees or taxes may be collected depending on the fare rules and conditions of the ticket.

For holders of tickets issued by PAL, please call Reservations Hotline (+63 2) 8855 8888, or visit the nearest PAL ticketing office or log on to the ManageMyBookingPortal at www.philippineairlines.com for flight rebooking.

For holders of tickets issued by travel agents, please contact or visit the nearest partner travel agency of PAL for your rebooking needs. 

How do I know if there are changes on my flight booking?

Passengers may check their flight status by visiting the Flight Status tab on the PAL website 48 hours before your trip. Information is available 2 days before until 2 days after the original flight schedule.

Do I need to prepare for additional screening at the Airport?

Due to additional screening in line with the COVID-19, we advise departing passengers to adjust their arrival time at the airport terminal for check-in:

at least 4 hours before scheduled time of departure for international flights from Manila
at least 3 hours for all other International flights 
at least 3 hours for all Domestic flights

All passengers arriving in Manila are likewise required to accomplish arrival cards and to undergo screening through the Immigration counters. Given this, the Immigration eGates for Philippine Passport holders at the Ninoy Aquino International Airport arrivals area is temporarily disabled.

SOURCE: PAL Website

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Additional Information: If you have a booking/reservations from Agoda you may contact their customer service via email biz@agoda.com on SUBJECT LINE on body letter input your request whether you want a refund or rebooking your reservations from them.

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